Once an online order has been submitted, it cannot be changed. However, our Customer Service Department may be able to cancel the order and allow you to resubmit it. Or they can place an order for you, making the necessary changes. The time between the submittal and the packing of the order is extremely limited; be sure to contact Customer Service Chat Support or support@escobarcigars.com as soon as possible.

Please see our refund policy.

Absolutely. Veratad's secure 256bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information

Veratad's access to public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related ("out-of-wallet") historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Our Customer service reps will contact you and verify your information.

Escobar Cigar’s use of Veratad's Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is unavailable.

Please see our privacy policy.

Please see our shipping policy.

Please see our shipping policy.